policies
These policies are in place to ensure that I can provide dedicated, unrushed care to every client while keeping the Glossi schedule running smoothly. I truly value your time as much as my own, and these guidelines help protect my small business while keeping appointment times available for everyone.
Thank you so much for your understanding and for choosing Glossi for all your self-care needs.
CANCELLATION & NO-SHOW:
A 24-hour notice is required to reschedule or cancel an appointment. Late cancellations, late rescheduling requests, or no-shows will result in forfeiture of any deposits or booking fees. Appointments booked without a deposit will be charged 50% of the total cost of all services booked.
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LATE:
If you arrive more than 10 minutes late, I will always try to make it work. If I am unable to complete your full service(s), you are still responsible for 100% of the cost (Example: you arrive 15 minutes late for a 60-minute facial - your facial will only be 45 minutes, and you are still responsible for the full service amount.)
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BOOKING:
A card our card will only be charged if the cancellation policy is violated
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